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Customer Focused, Leadership Development and Training Solutions

The business landscape is changing. Our new economy is driven by significant shifts in customer expectations, dramatic changes in demographics, as well as new legal requirements.

 

How Are These Factors Influencing Your Performance?

 

Business Drivers

Customer Drivers

•  86 % of consumers never go back to doing business with a company if they had a bad customer experience.

•  A 5 percent shift in customer retention results in a 25-100% profit swing.

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Business Drivers

•  82% of customers tell others about bad customer experiences.    

•  60% of people say customer service is the number one factor, ahead of price, in selecting a service provider.

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Customer Drivers

Demographic Drivers

Legal Drivers

•  For the first time, by 2017, seniors will account for a larger share of the population than children under the age of 15.

•  Nearly 2 million Ontarians currently have a disability. This number increases steadily with age.

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Demographic Drivers

•  In 2008/2009, almost 70% of all complaints filed with the Ontario Human Rights Commission related to age and/or disability.

•  All Ontario businesses and organizations must comply with the Customer Service Standard by January 2012.

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Legal Drivers

Drive Results

Continued business growth and profitability is dependent upon an organizations' capacity to respond to current business realities. Understanding, creating and sustaining a responsive customer focused organization makes good business sense. It also has now become a legal imperative.

PSN - Performance Solutions Network is a customer focused, leadership development and training consultancy. We focus on strengthening organizations' ability to respond to changing business, customer, demographic and legislative requirements.

PSN has the skills, experience, understanding and passion to help you make sense of today's diverse business influences. PSN can help you develop and implement pragmatic and cost-effective approaches which respond to the needs of your customers and help execute your business objectives.

 

Gold standard

PSN- Performance Solutions Network

Helping Business

Develop Capabilities, Accelerate Results and Stay Competitive