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Completing the Customer Service Survey
The Customer Service Survey seeks to identify the major barriers people with diverse disabilities
experience when attempting to access everyday goods and services. The Survey also seeks to capture
your accessibility stories, as well as your ideas and suggestions on what can be done to make your
customer service experiences easier.
The BARRIERS section contains 75 barriers that people with disabilities may experience. After each
statement you are asked to identify the degree to which the barrier affects you, as well as how
frequently you experience this barrier. Check the boxes that best reflect your experiences. At the
end of the formal questions, you can add other barriers or issues that you feel are important.
The SUGGESTIONS section provides you with the opportunity to give us your ideas on how access to
quality customer service can be improved.
Please also complete the demographics section. Understanding a bit about you will help us to
communicate the importance of the different issues to businesses and organizations.Lastly, we
would love to hear your accessibility stories. You can attend a focus group, send us your story
as part of the questionnaire, or both.
Please note that all responses to the survey are confidential. Your responses will be combined with
others and no information that relates to any identifiable person will be released.
The survey takes approximately 20 to 25 minutes to complete and is available in 3 ways:
it can be completed online, in accessible Word format or as a fillable PDF. The Word and PDF formats
can be emailed back to us at survey@psntraining.com
OR mailed to the address provided at the bottom of this page.
We Appreciate Your Help!
For regular mail (snail mail), please submit your completed Customer Service Survey to:
PSN – Customer Service Survey
7 B Pleasant Blvd.,
Suite #1150,
Toronto, ON M4T 1K2
©2009-2010 PSN - Performance Solutions Network Corp. ALL RIGHTS RESERVED
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