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ONPHA LogoCustomer Service – Doing It Right

Thursday, November 18, 2010
9 a.m. until noon
Toronto Harbor Castle Hotel

This course will examine the business, demographic and legal imperatives driving organizational moves to enhanced service excellence. Find out about the risks associated with not meeting resident expectations, as well as your legal requirements under the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standard. Expand your thinking about how to refine your services so they are responsive to a diverse range of resident needs. Develop the knowledge needed to lead and oversee your organization’s implementation of the legislated Customer Service Standard. This course meets the training requirements of the AODA Customer Service Standard. Participants will receive a certificate of completion.

Who should attend: senior leaders, managers and staff who are responsible for ensuring their organization is a leader in providing responsive, efficient and effective services for everyone.