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TRAINING AND WORKSHOPS

Develop Skills and Knowledge

 

Successful companies differentiate themselves through employee education and skill enhancement.

Winning companies focus on ensuring employees are fully aware of what quality customer service means and the importance of each customer interaction. They know how to deliver customer experiences that are appreciated, noticed and most importantly keep the customer coming back.

Forward-thinking organizations ensure their customer-facing personnel have the knowledge and skills to efficiently and appropriately respond to all customers regardless of their age, ability or situation.

Customer service training makes good business sense. The new requirements of the Ontario Customer Service Standard also makes this training a requirement.

 Facilitator-Led Training

On-Line Training

Facilitator-Led Training and Workshops

PSN offers engaging, interactive and informative customer service workshops and seminars led by experienced and knowledgeable trainers.

From executives to customer-facing employees, we have the courses you need. From the basics about accessible customer service to awareness training that focuses on specific issues relating to providing services to people with different disabilities, our courses will address your unique needs.

PSN workshops are effective tools for integrating your accessibility strategies into your customer service operations and meeting the training requirements under the customer service standard.

Check out our facilitator-led training and workshops

Does arranging training for staff with diverse jobs, across multiple locations seem like a logistical nightmare?

Need a resource to orient new hires ensuring your organization's messages are consistently conveyed?

On-Line Training

Web based training is a great option for providing basic information for updating personnel on changes to internal policies, practices and procedures, and as a refresher to a wide or dispersed audience. Online training and resources can also help reinforce concepts learned within other training settings.

Check out our online courses or visit our Online Training Portal