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The AODA, Customer Service Standard and Integrated Accessibility Standards Regulation

AODA,Customer Service and Integrated Accessibility Standards Regulation

The following are free tools and resources developed by the Government of Ontario to assist organizations and business in understanding and complying with the requirements of the Customer Service Standard, and the Integrated Accessibility Standards Regulation.

 

Customer Service Standard

Accessibility Standards for Customer Service: Employer Handbook - Provincial guide that explains the formal meaning of the regulation and provides some examples to help describe its interpretation. (Formerly called "Guide: Accessibility Standards for Customer Service, Ontario Regulation 429/07) Download-Customer Service Standard:Employer Handbook

Accessibility Standards for Customer Service: Summary of Requirements - Highlights in clear language what organizations need to know about the standards to comply Download-Summary_of_Requirements

Compliance Manual: Accessibility Standards for Customer Service, Ontario Regulation 429/07 - A "how to" manual that offers compliance assistance information to obligated organizations Compliance Manual-Download Word doc Download pdf - Compliance_Manual

Compliance Manual for Small Businesses and Organizations - A very condensed version of the Compliance Manual, this resource offers suggestions on how to meet the requirements of the standard in a plain language format Download-Compliance Manual for Small Business

Training Resource: Accessibility Standards for Customer Service, Ontario Regulation 429/07- This resource will assist organizations to meet the training requirements of the customer service standardDownload pdf - Training Resource Customer Service Standard

Training Resource for Small Businesses and Organizations:Accessibility Standards for Customer Service, Ontario Regulation 429/07 - This training resource offers suggestions on how to meet the requirements of the standard in a plain language formatDownload pdf - Training Resource For Small Business

 

Integrated Accessibility Standards Regulation

A Guide to the Integrated Accessibility Standards Regulation- Produced by the Government of Ontario, this complete guide identifies each requirement under the Integrated Accessibility Standards Regulation, its intent and suggestions on how to implement each of the requirements.A Guide to the Integrated Accessibility Standards-download pdf

The Integrated Accessibility Standards Regulation: A Primer for Ontario Businesses and Organizations - Provides an overview of the Integrated Accessibility Standards Regulation that highlights compliance time lines and requirements for various obligated organizations.Introduction to the Integrated Accessibility Standards-download pdf

Developing Accessibility Policies - the Integrated Accessibility Standards Regulation (IASR) requires all organizations in the province that have at least one employee to develop accessibility policies that show how they are becoming more accessible. There are different requirements for organizations with 1 to 49 employees and organizations with 50 or more employees.

Find out what your organization is required to do and possible steps you can take to meet your requirements.

Developing Accessibility Policies - Organizations with Less than 50 EmployeesDeveloping Accessibility Policies Less Than 50 employees-download pdf

Developing Accessibility Policies - Organizations with 50 Plus EmployeesDeveloping Accessibility Policies 50 Plus employees-download pdf

Integrated Accessibility Standards Regulation Staff and Volunteer Training - Training is an important requirement under the Integrated Accessibility Standards Regulation (IASR). All organizations in the province that have at least one employee are required to train their staff about this law. Find out what your organization is required to do and possible steps you can take to meet your requirements.IASR Training Requirements-download pdf

 

Other Resources

Human Rights 101 - The Ontario Human Rights Commission (OHRC) e-course called Human Rights 101 - This informational module provides a basic understanding of rights and responsibilities under the Ontario Human Rights Code. It highlights what you should know about human rights and discrimination, your rights and responsibilities under the Code and how to apply the Ontario Human Rights Code

Human Rights and Rental Housing - The Ontario Human Rights Commission (OHRC) e-course on Human Rights and Rental Housing - This module provides online learning and training for individuals who need information on human rights issues that come up in rental housing. You will learn about rental housing rights and responsibilities under the Ontario Human Rights Code. The module provides examples of some of the barriers people can face in housing, as well as responsibilities of landlords and practical advice for landlords on how to prevent and address human rights issues.