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Accessible Communications


Accessible Communications



Connect with your customers. Open the lines of communications.




Removing Barriers: Tips and Strategies to Promote Accessible Communication, North Carolina Office on Disability and Health. Quick reference guide that addresses the basics on ways to effectively communicate and interact with people with disabilities. Provides information and tips that can be incorporated in the workplace as well as in daily community living. Download pdf-Tips and Strategies to Promote Accessible Communication

Communication Access for People Who Have Communication Disabilities,This booklet is intended to inform businesses and organizations about providing accessible goods and services to people who have communication disabilities, and may be a helpful resource in complying with the customer service standard under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).Download pdf - Communication_Access_Guidelines_and_Resources

Guide for Service Providers and Businesses, Canadian Hearing Society - Information on how to make your business or services more user friendly to people who are deaf, deafened and hard of hearing. Dowload pdf - Guide To Service Providers And Businesses

Communication Strategies, Deaf Info - Provides a general overview of some of the differences when communicating with people who are deaf vs. hard of hearing.


TTY/Relay Services

TTY Overview, Office of Health and Human Services, Government of Massachusetts

How to use a TTY, National Technical Institute for the DeafDownload pdf - How to Use a TTY

How to Use a Telecommunications Relay Service, National Technical Institute for the DeafDownload pdf - Using the Relay Service

Relay Services for People with Hearing and Speech Disabilities, CRTC

Bell Relay Services, Bell Canada, - Includes information on how Relay services work, how to access the service and general tips for TTY users.

TELUS Relay Service, TELUS, Information on how to place a Relay service call and how to place a Relay call to a TTY phone


Captioning, Interpreting

Glossary of Captioning Terms, National Captioning Institute, USA

Interpreting, National Technical Institute for the Deaf,- Provides an overview the role of interpreters in facilitating communication and the common types of services provided by interpretersDownload pdf - Working with an Interpreter

Communicating with People who are Deaf/Hearing Impaired, Provides information on types of communication support including sign language interpreters, lip speakers, text to speech reporters, and hearing enhancement systems.

CART, National Court Reporters Foundation, Provides information of use to people employing or in need of Communication Access Real-time Translation (CART), also known as real-time captioning.Download pdf - CART