If service excellence is to be realized then a strong service philosophy must begin at, and be managed from the top.

This workshop specifically designed for executives and managers examines the business and legal imperatives driving the move to service excellence, customer engagement and customer-focused experiences.

While covering the mandated training requirements of the AODA and the Accessibility Standards for Customer Service Regulation, this high impact, skill awareness and practice workshop helps participants develop the skills and practical techniques that will generate lasting impressions, make the most of every customer contact, and build  loyalty with a diverse customer base.