The Foundations of Service Excellence
If service excellence is to be realized then a strong service philosophy must begin at, and be managed from the top.
This workshop specifically designed for executives and managers examines the business and legal imperatives driving the move to service excellence, customer engagement and customer-focused experiences.
Customer Service - Doing It Right
While covering the mandated training requirements of the AODA and the Accessibility Standards for Customer Service Regulation, this high impact, skill awareness and practice workshop helps participants develop the skills and practical techniques that will generate lasting impressions, make the most of every customer contact, and build loyalty with a diverse customer base.
Implementing the Customer Service Standard
This highly interact workshop provides managers and staff responsible for reviewing and revising policies and implementing the requirements of the Customer Service Standard, with the knowledge, skills and tools for meeting critical compliance requirements.
CUSTOMER FOCUSED EXPERTISE
* Research & Feedback
* Gap Assessments
* Training & Workshops
* Accessible Customer Service
* Accessibility & Compliance
TRAINING SOLUTIONS
Need training customized to include your policies, procedures and approaches to service excellence?
Want a custom-tailored workshop that covers only the content that meets your organization's unique needs?
