Facilitator-Led
Training & Workshops
PSN facilitator-led workshops are informative, engaging and results-oriented.
Maximize your training dollars. Workshops with the symbol also meet the training requirements under the AODA and the Customer Service Standard.
Foundations of Service Excellence |
Customer Service - Doing it Right |
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This workshop specifically designed for executives and managers examines the business and legal imperatives driving the move to service excellence, customer engagement and customer-focused experiences. |
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Implementing the Customer Service Standard
This highly interact workshop provides managers and staff responsible for reviewing and revising policies and implementing the requirements of the Customer Service Standard, with the knowledge, skills and tools for meeting critical compliance requirements.