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PSN & THE CUSTOMER SERVICE STANDARD

Delivering Legislative and Business Focused Solutions

 

The AODA and Standards

AODA/CUSTOMER SERVICE POLICY & IMPLEMENTATION SOLUTIONS

Competing work priorities and limited staff resources can make it difficult or impossible for an organization to take on additional tasks, even when compliance issues are on the line.

Use PSN’s accessibility and business expertise to lead your organization’s move to legislative compliance and drive towards service excellence.

Use PSN specialists to:

  • DEVELOP AN IMPLEMENTATION PLAN and monitor progress towards compliance with all 11 legal requirements by January 1, 2012.
  • REVIEW CRITICAL SERVICE DELIVERY TOUCH POINTS and existing policies and procedures, identifying ways to enhance the delivery of quality, accessible customer service to all.
  • DRAFT RECOMMENDATIONS on policy and procedure changes that respond to legislative requirements, promote quality accessible customer service and that respect your organization’s operational realities.
  • IMPLEMENT A TRAINING PLAN for all staff, third party contractors and others that fulfills your requirements under the Standard.
  • CREATE A DOCUMENTATION PACKAGE that meets requirements and enables you to efficiently and effectively respond to customer and public requests for accessible customer service documentation.

CONTACT US to implement a one-stop shop solution.

AODA  Policies and Procedures Support Services

AODA/CUSTOMER SERVICE SUPPORT SERVICES

Tap the knowledge and expertise of your internal resources to review and create your organization’s own AODA/Customer Service Standard compliant policies.

Let PSN jump start and expedite the process while strengthening your results with our AODA/Customer Service TEMPLATE PACKAGE. Required policies, practices and procedures, important forms and checklists are all included in this template package.

If you want additional help…use PSN specialists to:

•  PROVIDE GUIDANCE AND ANSWER SPECIFIC QUESTIONS on legislative requirements and potential accessibility solutions.

•  OFFER HIGH LEVEL IMPLEMENTATION SUGGESTIONS.

•  SUPPORT INTERNAL STAFF as they work towards meeting compliance requirements.

CONTACT US to create your organization's own accessibility and compliance SUPPORT line.

AODA Documentation Help

AODA/CUSTOMER SERVICE STANDARD DOCUMENTATION

Maximize the value of Standards mandated documentation requirements. Leverage easy to understand materials into a strategic advantage that can engage the user may it be staff or customers.

PSN’s specialists can:

•  CREATE CONSOLIDATED, EASY-TO-USE DOCUMENTATION for staff, third party contractors and others that highlights expectations, policies and procedures and your commitment to delivering quality, accessible customer service.

•  DESIGN AND DEVELOP ACCESSIBLE CUSTOMER-FOCUSED MATERIALS.

•  PRODUCE DOCUMENT TEMPLATES AND ALTERNATIVE FORMAT DOCUMENTS including accessible PDF’s and WORD documents to meet the varying information and communication needs of your customers, visitors and the public.

CONTACT US transform customer service policies and procedures into consistent, and thoughtfully-executed communications that are easy to access and use.

The AODA Customer Service Training and Resources

AODA/CUSTOMER SERVICE STANDARD TRAINING AND RESOURCES

Training is a critical component in meeting compliance requirements under the Customer Service Standard. It is also an important tool for ensuring staff understand what quality customer service means, and the importance of each customer interaction.

Use PSN’s accessibility, business, and training expertise to deliver Standard compliant training that ensures staff has the knowledge and skills to appropriately respond to all customers, visitors and members of the public regardless of their age, ability or situation.

PSN offers:

  • FACILITATOR-LED TRAINING SESSIONS AND E-LEARNING SOLUTIONS.
  • Training that covers the mandated curriculum identified within the Customer Service Standard using SECTOR SPECIFIC EXAMPLES, TEMPLATES AND INFORMATION TO ENSURE RELEVANCE.
  • CUSTOMIZED SOLUTIONS that respond to your needs, in terms of length of session and breadth of material covered.
  • COMPREHENSIVE SECTOR SPECIFIC RESOURCE AND REFERENCE GUIDES.

CONTACT US to deliver training that is informative, engaging, results-oriented, and customized for your sector.